Shipping and Refunds

 

Elan ships to almost all parts of India. We do not process orders on Sundays & on National Holidays.


Our Standard Shipping time is upto 15 working days. If it is a remote location then extra delivery charges may apply.


International Shipping:

We do not currently offer international shipping options. Special requests can be handled with prior confirmations.


Please contact customer service at:

Phone :  +91-99202 02960

Email : sales@ascentdesigns.in


Tracking Packages :

If you have a tracking or delivery number, you can track your package by clicking our delivery partner links provided in your shipment confirmation email. If you did not receive email, please check your spam folder. Tracking may not appear online for upto 24-48 hours in some cases, so please wait until the shipper scans your package and updates in on their website.


Non Availability on Delivery:

Our delivery partners will attempt thrice before an item is returned to our warehouse. Please make sure, you add your available phone/mobile number in shipping address while you place an order, this will speed up the delivery process.


Proof on Delivery:

For some delivery locations & for some high value products, our delivery partner may require a valid ID proof for delivering the good. Please call us at  +91-99202 02960 if you have any questions.